Our Strict No-Logs VPN Policy

What a No-Logs Policy Is and How It Works

A no-logs policy is a formal declaration that a VPN provider does not collect, monitor, or store records of its users' online activities. This is not merely a promise of good behaviour. It is a technical architecture designed to make data collection impossible, not just inconvenient. The principle is simple: if data does not exist, it cannot be seized, leaked, or sold.

Operationally, it functions through deliberate system design. Our servers in Sydney, Melbourne, Brisbane, and Perth are configured to run in RAM-disk mode. Connection logs—records of your IP address, connection timestamp, and session duration—are never written to a hard drive. When a server is rebooted or powered down, all ephemeral data is purged. The only persistent data required for maintenance is aggregate bandwidth usage, which cannot be tied to an individual user or session. This is the core mechanism. No forensic audit can recover what was never stored.

The Legal and Jurisdictional Layer

Technical measures are necessary but insufficient without a supportive legal framework. Our corporate structure is based in Switzerland, a jurisdiction with some of the world's strongest privacy laws, outside the intelligence-sharing alliances of Five Eyes, Nine Eyes, and Fourteen Eyes. Swiss law does not require data retention for VPN providers. Furthermore, any legal request for user data must go through the Swiss Federal Data Protection and Information Commissioner (FDPIC) and a court, a process that protects against frivolous or overbroad demands.

For an Australian user, this means your data is not subject to the Telecommunications (Interception and Access) Act 1979 or data retention schemes as they apply to Australian ISPs. We are not an Australian data holder. A request from the Australian Federal Police or ASIO must meet the high bar of Swiss legal procedure. According to the data from our transparency reports, we have received zero legally valid requests for user data that we could comply with, because we hold none.

1. Technical Design: RAM-only servers, no persistent storage of session data.
2. Process Isolation: Engineering teams with access to infrastructure have no pathway to retrieve user activity data.
3. Legal Safeguard: Swiss jurisdiction provides a robust legal backstop against compulsory logging orders.
4. Independent Verification: Our infrastructure and policy undergo regular audits by third-party security firms.

The Illusion of "No-Logs" in Marketing

• Many providers claim "no logs" but retain "connection logs" or "metadata" for "service improvement."
• Some base their operations in jurisdictions with mandatory data retention laws for ISPs, creating a legal contradiction.
• Ownership matters. A VPN owned by an advertising company or a data analytics firm has a fundamental conflict of interest. Our ownership is transparent and aligned with a privacy mission.

Practical Application: What This Means for Australians

The theoretical framework of no-logs becomes tangible when applied to the specific legal, commercial, and social context of Australia. The benefits are not just about hiding activity; they are about preserving fundamental rights in a digital ecosystem increasingly geared towards surveillance and data extraction.

Expert Testimony and the Australian Perspective

The need for robust digital privacy tools is echoed by Australian experts. Dr. Bruce Baer Arnold, an Assistant Professor of Law at the University of Canberra, has repeatedly highlighted the inadequacy of Australia's privacy framework, stating, "The Privacy Act is fragmented, it's full of exemptions, and it doesn't give the regulator the tools it needs." In this landscape, individual technological measures are not optional but essential for professional and personal security.

Professor Sean Rintel from the University of Queensland, researching technology and communication, has noted the normalisation of surveillance, arguing that "we've become accustomed to trading privacy for convenience." A strict no-logs VPN is a deliberate rejection of that trade, reasserting control without sacrificing utility. It is a technical implementation of the principle that privacy is a right, not a currency.

1. For Researchers: Conducting surveys on sensitive topics, accessing international journals, or scraping publicly available data without triggering IP-based blocks or leaving a traceable audit trail.
2. For Legal Professionals: Securely communicating with clients or whistleblowers, researching case law in other jurisdictions, or protecting work-product privilege.
3. For SEO & Digital Marketers: Accurately checking search engine results pages (SERPs) from different Australian cities (Sydney vs. Perth) or internationally, without personalising or polluting the data.
4. For General Users: Avoiding price discrimination on airline and hotel sites, securing public Wi-Fi at cafes in Melbourne or airports, and maintaining access to Australian streaming services while travelling under the VPN for travel use-case.

Implementation and Verification

• Independent Audits: Our infrastructure and policy are audited by Cure53, a respected German security firm. Their reports are public, detailing the technical verification of our no-logs claims.
• Open Source: Our VPN apps are open-source, allowing anyone to inspect the code for backdoors or hidden data collection routines.
• Warrant Canary: We maintain a warrant canary, a regularly updated statement confirming we have not received specific types of secret legal orders. Its alteration would serve as a silent alarm.
• Transparency Report: We publish a biannual transparency report detailing the number and type of legal requests received and our response (invariably, providing no user data).